Welcome to our FAQs page! Here, you’ll find answers to common questions about Products, from how to get started to managing your collection. We’re here to help make your experience smooth and enjoyable. If you don’t see your question answered below, our support team is just a message away.
Frequently Asked Questions
General Questions FAQs
To create an account, please navigate to the "My Account" tab on our website. If you are a new user, select "Register" to sign up. Existing users can log in using their credentials.
Yes, your personal and payment details are securely managed in accordance with our privacy policy rules, ensuring your data is safe.
Product Information FAQs
To find a specific gaming card, please visit our products page. There, you can search for decks, booster boxes, and more according to your preferences.
The Reapers of Universe 3 is currently available at Retro Exchange in Peoria AZ. We will be expanding to new shops this year in Phoenix.
All Universe 3 Cards are authentic and professionally printed by a large card manufacturer.
Ordering and Shipping FAQs
Visit the products page, chose your desired items then preceded to check out. We accept PayPal as well as card payments.
We accept a variety of payment methods including credit cards, debit cards, PayPal.
Please allow 3 to 5 business days for your order to be processed and shipped. We offer free shipping on orders over $100.00 USD. For more details on shipping times and costs, please refer to the Shipping Policy.
Please email us at support@pickandplaygaming.com to request an order cancellation
Returns and Refunds FAQs
For information on returns, please review our Return Policy section on the website to understand the process and conditions.
Contact us at support@pickandplaygaming.com. Please refer to our Return Policy.
Account Management FAQs
If you've forgotten your password, navigate to the "Account Details" tab and request a password reset. We will send you a link to reset your password.
You can update your personal information, such as your name, place, and shipping address, through your account settings. Please note that changing your email address will result in the loss of all past orders and history associated with your previous email on pickandplaygaming.com.
Additional Support FAQs
For customer support, you can either submit a ticket through our "Contact Us" section or directly email your issue to support@pickandplaygaming.com. Our team will respond within 24 hours.
Currently, we do not offer loyalty programs or discounts through our website. However, we do offer exclusive deals at local conventions and in-person events.