Returns
Online Return Policy
Effective Date: March 12, 2024
1. Returns
We accept returns for refunds only; exchanges are not permitted. Returns for online purchases must be initiated within 30 days of the delivery date.
To begin the return process, please contact us at Support@pickandplaygaming.com to request a Return Authorization (RA). Be sure to include your order number and the reason for your return.
Note: Returns sent without prior authorization may be refused.
Once we receive your returned item, please allow up to 15 business days for your refund to be processed.
2. Return Shipping
Detailed shipping instructions will be provided along with your Return Authorization. Customers are responsible for return shipping costs unless the return is due to a damaged or defective item.
3. Eligible Items
The following items are not eligible for return or exchange:
- Clearance items
- Final sale items
- Special-order items
- Custom products
- Gift cards
We reserve the right to refuse any return that does not comply with the terms outlined in this policy.
4. Condition of Returned Items
All returned items must be in new, unused, and resalable condition, with all original packaging and accessories included. Items that were damaged upon receipt are exempt from this requirement.
5. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us immediately at Support@pickandplaygaming.com with your order number and photographic evidence of the issue.
We will provide instructions for returning the item at no cost to you and will issue a full refund or send a replacement as soon as the issue is verified. Please report damaged or defective items within 7 days of delivery to ensure timely resolution.
6. Refunds and Form of Payment
Refunds will be issued to the original form of payment, less any shipping and handling fees, unless otherwise stated. If the original payment method is unavailable, a store credit may be offered at our discretion.
For any questions or further assistance regarding our return policy, please contact us at Support@pickandplaygaming.com.
Shipping
Shipping Policy
Shipping Options and Delivery Costs
Standard Shipping
A flat rate of $9.99, plus a percentage-based fee (not less than $4.00), applies to all domestic U.S. orders under $100.00 USD. This helps offset the cost of packaging, handling, and carrier fees.
Free Shipping
All domestic U.S. orders totaling $100.00 USD or more (after discounts and promotions are applied) qualify for free standard shipping. Free shipping will be automatically applied at checkout when eligible.
International Shipping
We currently do not offer international shipping outside of the United States and its territories.
However, we do ship to Puerto Rico, which is considered part of our domestic service area. We are actively exploring options to expand our international shipping capabilities in the future.
Shipping Carriers
We reserve the right to select the shipping carrier based on factors such as destination, order weight, and expected delivery time. While we strive to process and dispatch orders promptly, we cannot be held responsible for delays caused by the shipping carrier.
Expedited Shipping
At this time, expedited shipping options are not available. All orders are shipped using standard delivery services.
P.O. Boxes
We do not ship to P.O. Boxes. Please provide a valid physical address during checkout to avoid delays or cancellation.
Order Processing
Processing Time
Please allow 2–3 business days for order processing before shipment.
Orders placed after 2:00 PM (Pacific Time) will be considered received on the following business day. Orders submitted on weekends or holidays will begin processing on the next business day.
Order Tracking
Once your order has shipped, you will receive an email confirmation with tracking information. You can monitor your shipment’s status using the provided tracking number via the carrier’s website.
Backorders
Backordered Items
Some products may be available for purchase on backorder. These items will be fulfilled and shipped as inventory becomes available, typically within 30–60 days, depending on the product. We will make every effort to keep you informed and will send a shipping confirmation once the item has been dispatched.
Unavailable Items & Refunds
If an item on backorder becomes unavailable or cannot be delivered, a full refund will be issued to your original payment method. If you wish to cancel a backordered item at any time, please reach out to us at support@pickandplaygaming.com.
Returns, Refunds, and Exchanges
Please refer to our full Return Policy for comprehensive details regarding returns, refunds, and exchanges.